We love to hear from you!

CILT welcomes consumer feedback which helps to continuously improve its customer service to people with a disability.

If you have any comments about our service, please send us feedback in one of the following ways:

– in person
– by mail to 365 Bloor Street East, Suite 902, Toronto, ON M4W 3L4
– by fax to 416-599-3555; or
– by email to

All feedback will be forwarded to and handled by the Enquiry Generalist. Consumers can expect to hear back within 5 working days.

All feedback will be logged for future reference and/or review for strategic improvement.

For details about our Accessibility Standard for Customer Service, visit our policy page at policies.